Hello Theo, nice to meet you
I'm not clear if you're saying the rear handle doesn't open the soft top storage compartment lid, or if you mean the handles at the front, top of the windscreen are not releasing the soft top at the front of the car? If you can explain more, someone will be able to assist
If you use the search function above left, search for "soft top" "soft top release", soft top/hard top handle", any combination of words and you'll find lots written about the subject, most questions have been asked and answered before
If it's your soft top compartment handle that's not releasing, there's a write up in the technical manual, also above left, as to how to open it, but you'll need to subscribe as a full member to access the subject, which is well worth the small fee if you're going to use and maintain and enjoy your car
Please keep us posted
Bob