My hourly rate is $60.00. There are a lot of hours I don't get paid for: talking on the phone, looking up part numbers, talking to suppliers or customers, running to town for supplies, picking up or delivering cars, ( if it's close ) reading manuals to figure out problems, doing paper work, pulling parts from parts cars or spending time looking for things. In short, I don't pay myself for a lot of things I do.
I have two guys working for me. One is a younger guy who is good at some things and I have an older guy who is good at other things. I have the most expirience so I have to be good at everything but I know when to stay away from some jobs. I don't do body work, interiors, wood restoration, auto trans, AC systems, radios and a few other things. I have places that can do these jobs for me or I don't do them at all.
The place ( MB dealer ) that said they really didn't want the job was being honest. I don't understand why anyone would have a problem with that. There are times where I tell someone I can fix everything except for one thing and he would need to take it to a place that can fix that item. Why would I want to get into something that I don't understand or could be a can of worms?
If I train someone and they are working for me I would be very pissed to find out they were stealing work from me. If they called in sick and took work away from my shop they aren't being honest and I think I would let them go if it happened again. My place is fully insured - you get what you pay for. Imagine if the car my guy was moon lighting on quit running and it came to my place and now I have to pay my guy to fix his mistakes? I don't don't think so. I don't have to worry about any of those things because my guys are honest. I also give them a bonus for work they find or bring in so there's no incentive for them to go behind my back.
I used to go and work at the owners house. I don't any more. I always forgot something or ended up needing a certain wrench or tools. The whole idea of crawling around under some greasy car on a cement floor also doesn't apeal to me - I'm too old for that.
I equiped my shop so that it would be user friendly for me; you come to me, that's the way it works.
There seems to be a level of mistrust concerning mechanics and sometimes vendors around here. Anyone and everyone can probably relate some story about they got ripped off. To me, it's like a bad date - everyone has had a few.
Everyone has a different idea of what a good job is but I tend to relate it in this way since I also have to go to places to get things done in the same fashion as anyone around here:
As long as you meet or exceed my expectations or standards, I'll keep doing business with you.
Everyone makes mistakes. How do you fix them?
Do you make me look good? If your work screws me up I look bad.
Are you cost competitive? I'm not looking for cheap - I'm looking for consistant quality.
Is your invoicing and paper work up to date and am I getting my core refunds or credits back?
There are a lot of different factors that make things work or not work at all. It's a lot of hard work to keep a shop running. I'd challenge anyone to start one from scratch and try and make it work.