Troubleshooting browser issues and logging in problems

[Peter van Es]

Browser Issues

Some issues that you encounter with the www.sl113.org forum or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Note: We recommend that you use either Safari or Google Chrome for optimal performance with sl113.org. Also, please ensure you keep your browser up-to-date.

Force Refresh

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

Windows: Ctrl + F5
Mac/Apple: Apple + R or Cmd + R
Linux: F5

Clearing Your Browser Cache

If you are experiencing problems displaying sl113.org pages, clearing the browser cache is a good first step to try to resolve the issue.

Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run sl113.org. If you clear the cache, this will force your browser to fetch all of the files for a website again, so you will see the most recent version of the page.

Instructions for clearing your browser cache will be different for each browser and version.

• Firefox
• Chrome
• Internet Explorer
• Safari

Note: It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the sl113.org web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.

Clearing sl113.org Cookies

sl113.org requires the use of browser cookies in order for our site to work properly. If you have trouble with some sections of your site, you may wish to check to make sure you have cookies enabled. If you can’t clear out your username/password from showing up in the browser when you try to log in, you may need to clear your sl113.org-specific cookies. Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites.

• Firefox
• Chrome
• Internet Explorer
• Safari

Logging out issues

If you find yourself getting logged out from sl113.org frequently it’s possible you don’t have third-party cookies enabled in your browser. Please ensure that they are enabled.

What are cookies?

Cookies, more specifically known as HTTP cookies or Browser Cookies, are small bits of information sent from a web server to a user’s web browser to save some information.

The main use of cookies on sl113.org is to store your log in information – so that you don’t have to log in every time you visit the site.

• Firefox
• Chrome
• In Microsoft’s Internet Explorer, you’ll find the relevant settings under Internet Options → Privacy → Advanced
• Safari

More Troubleshooting

If you are still having trouble, here are a few more things you can try:

• Upgrade your browser and Flash Player to the latest version available.
• Make sure sl113.org and it's subdomains (*.sl113.org) are not blocked by your browser. This also applies to your firewall or anti-virus software settings if you have any.
• Try an alternate browser. If it works, then the issue is with the browser settings. Look for troubleshooting tips on your browser’s support documentation.
• Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
  
• Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.