Understand your concerns, I shared the same. I was lucky enough to live 9 hours from Heritage and was able to drop everything off in person once I was able to connect. The shop is impressive, but Tony can get busy and sometimes doesn’t return emails or calls for several days/week. There are many projects happening at the same time over there. When we dropped everything off, it took about 2 months to complete if I remember correctly. It wasn’t until I called/emailed that I was informed it was basically done. If you use them, expect to get little updates on progress. That being said, Heritage shipped everything back in a big box and was wrapped extremely well. I know they ship things to Hemmels frequently. Having seen the operation first hand, I wouldn’t be concerned. Even to Cyprus.
If you’re looking for top notch work and willing to push him, I think you’ll be happy with the results. There were times before I saw his shop where I thought, “is this guy going to call me back? Is he for real?”. I’m ultimately glad I kept after him, I didn’t have a backup and was feeling somewhat desperate. Like it was my only lead. If you have any specific questions, feel free to PM me. I’d be happy to see if I can help connect. I have his phone info and might be able to ping him for you. Let me know.
Peter