Author Topic: Is the customer always right? From the Mechanic's perspective...  (Read 10909 times)

mdsalemi

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http://www.xtranormal.com/watch/7452561/

For those that think having the most things, at the cheapest possible price, and not paying properly for someone's time might make you a better person.  NOT!  I suspect that most mechanics here have dealt with someone like this before...
« Last Edit: December 09, 2010, 13:08:45 by mdsalemi »
Michael Salemi
Davidson, North Carolina (Charlotte Area) USA
1969 280SL (USA-Spec)
Signal Red 568G w/Black Leather (Restored)
2023 Ford Maverick Lariat Hybrid "Area 51"
2023 Ford Escape Hybrid
2024 Ford Mustang Mach Ex PEV

hauser

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Re: Is the customer always right? From the Mechanic's perspective...
« Reply #1 on: December 09, 2010, 14:09:17 »
Mike, that was great!  My first laugh of the day.  Thanks for posting this.

scoot

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Re: Is the customer always right? From the Mechanic's perspective...
« Reply #2 on: December 09, 2010, 17:12:19 »
Very amusing. 
Scott Allen
'67 250 SL (early)
Altadena, California

Witt

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Re: Is the customer always right? From the Mechanic's perspective...
« Reply #3 on: December 10, 2010, 00:04:52 »
.....no, not really amusing much to close to the truth......as any mechanic can verify......but I would never have talked to a costumer that way, but I would have THOUGHT the same thing but gotten rid of that guy more elegant......but the temptation was always there......

CHEERS !
WITT !

PS: I am retired now.

Jonny B

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Re: Is the customer always right? From the Mechanic's perspective...
« Reply #4 on: December 10, 2010, 03:21:06 »
Mike,
I will be forwarding this to my MB mechanic friend (whom you have met). It is way too close to the truth and I bet he has seen this at the MB dealership more times than he would care to admit.
Jonny B
1967 250 SL Auto, DB 568
1970 280 SL Auto, DB 904
1966 Morris Mini Minor

mdsalemi

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Re: Is the customer always right? From the Mechanic's perspective...
« Reply #5 on: December 10, 2010, 19:34:09 »
While WE are focusing on the sad reality of it all, and the bad language, I think the website is from some firm that does "text to video" animation...!!!
Michael Salemi
Davidson, North Carolina (Charlotte Area) USA
1969 280SL (USA-Spec)
Signal Red 568G w/Black Leather (Restored)
2023 Ford Maverick Lariat Hybrid "Area 51"
2023 Ford Escape Hybrid
2024 Ford Mustang Mach Ex PEV

al_lieffring

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Re: Is the customer always right? From the Mechanic's perspective...
« Reply #6 on: December 11, 2010, 02:01:17 »
Our shop in Kansas City we found out was constantly being reported to the "Call For Action" team at a local TV news station, several times they sent in a "test car" to find that we would make an accurate diagnosis, repair it correctly and for a reasonable price.
A danger sign that I found to look out for was if a new customer came in and talked about how the last garage he was at is a bunch of idiots, just out there to rip people off. I found that they would always leave dis-satisfied then add our name to his list of incompitants then go off to the next shop down the street.

Vendor Caveat!
« Last Edit: December 11, 2010, 14:13:54 by al_lieffring »