Recent outage... Feb/Mar 2013

[Peter van Es]

On the last day of february, at around 13:00 local time, our website stopped working. I logged a ticket at around 14:00 (when I noticed) but this did not yield a response. Only this morning at 09:30, after posting a second ticket did they manage to restore service to the website.

There is no danger of the company (Leaseweb) going out of business, in fact they are expanding with datacentres in the US, Europe and Asia.

They did suffer an unfortunate incident with their shared storage architecture in their cloud platform. Our website is hosted on a virtual computer system (i.e. we do not have a  dedicated physical computer system for our service, we share a really fast computer with a number of other websites) with storage that is also virtualised. The details of the problem are listed here: http://leasewebnoc.com/en/maintenance/emergency-maintenance-cloud-nl-platform-2-1-2

So at 16:34 local time on the 28th they repaired the problem, but I was unable to reboot the virtual computer from a distance (that part did not work), even until this morning. It needed intervention from their support people. However, because they had such a large backlog of tickets, it took them a while to respond.

I'd like to remind you all this was the first serious outage since we switched to Leaseweb... I do still have daily, full backups of the complete website on my own private server, and I do take a full daily database backup. So we are, and remain, protected.

Peter

[Flyair]

two observations:

1. I bet their system wanted to work into 29 February and this time it didn't work….:-)
2. A day without the access to the SL113 forum is an irrecuperable loss

[71Beige280SL]

Peter,

Thank you for working this on our behalf. I am very familiar with the virtualized world. Unfortunately, these things happen from time to time. It is good to know that you have this forum's content backed up on a daily basis.

Thanks again!

[zoegrlh]

 Great Peter, I thought that something was wrong here in stateside.  At the same time as our system went down, the 190 SL Group system was having troubles too. Anyway I am SOOOOOOO glad the systen is up and running again.  I needed to do some postings concerning reservations for the P - 50 Williamsburg event.
Thanks,
Bob

[pj]

Thanks for being on top of the situation, Peter. Problems can happen any time, but your description of the company's response makes it seem like they handled it well. That's a good reason to be confident in their service.

[Peter van Es]

two observations:

1. I bet their system wanted to work into 29 February and this time it didn't work…. :-)
2. A day without the access to the SL113 forum is an irrecuperable loss

1. No, I don't think so.
2. Think of all the time you saved 

[Hans2012]

Many thanks for your efforts. 

Regards
John